Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, uninstalled, undamaged, and in the same condition in which it was received. It must also be returned in its original, unopened manufacturer packaging with all manuals, accessories, components, tags, and packaging materials included. You will also need the receipt or proof of purchase.

Mini Splits and HVAC Equipment

Mini splits, HVAC systems, condensing units, air handlers, and related equipment may only be returned if they have not been installed, connected, wired, charged, tested, operated, or otherwise used.

The original manufacturer packaging must remain unopened and free from writing, shipping labels, damage, or alterations. Products with opened packaging, missing components, installation marks, damaged packaging, cut wiring, connected refrigerant lines, or any indication of installation or use are not eligible for return.

Approved returns of mini splits and HVAC equipment may be subject to a 15% restocking fee. The customer is responsible for all return shipping or freight costs. For orders originally shipped under a free-shipping promotion, our original shipping or freight cost will be deducted from the refund.

All freight-delivered equipment must be returned using an approved freight carrier. Air & Heat Direct is not responsible for products lost or damaged during return transportation.

Manufacturer-direct shipments may also be subject to the manufacturer’s individual return requirements.

Starting a Return

To request a return, contact us at info@airandheatdirect.com within 30 days of receiving your order.

Returns must be approved before they are shipped. If your return is accepted, we will provide return instructions and, when applicable, a Return Merchandise Authorization number.

Items returned without prior authorization will not be accepted. Please do not ship freight equipment or large HVAC products before receiving return instructions from our team.

Damages and Order Issues

Please inspect your order immediately upon delivery.

If an item arrives defective, damaged, or incorrect, contact us immediately at info@airandheatdirect.com. Visible shipping damage must be noted on the carrier’s delivery receipt before accepting the shipment.

Please retain all original packaging, photographs, tracking information, and delivery documents while the claim is being reviewed. Installing or using a damaged product before contacting us may affect your eligibility for a replacement, return, or refund.

Exceptions and Non-Returnable Items

The following items cannot be returned:

• Installed, used, tested, wired, connected, or operated equipment

• Products with opened, missing, damaged, written-on, or altered manufacturer packaging

• Electrical parts and components

• Special-order, custom, built-to-order, or personalized products

• Clearance, closeout, overstock, scratch-and-dent, discontinued, or final-sale items

• Refrigerants, hazardous materials, flammable liquids, or gases

• Sale items and gift cards

• Products missing manuals, accessories, components, or promotional items

Please contact us before purchasing if you have questions regarding whether a specific product is returnable.

Exchanges

The fastest way to receive a different product is to request a return for the original item. Once the return is approved, you may place a separate order for the replacement product.

Refunds

We will notify you after your return has been received and inspected and will advise whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Original shipping and freight charges are non-refundable. Return shipping costs, freight charges, restocking fees, missing-item charges, and our original shipping costs for free-shipping orders may be deducted from the refund.

Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@airandheatdirect.com.