What To Expect During Freight Delivery

What to expect during freight delivery: Most of the items that we sell and ship will ship through freight carriers. These items will be on a skid, strapped down, and wrapped with blue shrink wrap. The freight company will call the phone number on your order and schedule a delivery appointment with you before attempting delivery. You may also call the fright company yourself with your tracking information and schedule in advance. In rare instances, they may leave your shipment at your delivery address to speed up the shipment process.

 

Make sure you have someone else there to help if you cannot carry the package alone. If you are unable to lift the package off the truck, you will have to add the optional lift gate service. This service ensures the driver load the package off the truck and deliver it right to your door.

 

Since most people have not ever dealt with a freight company shipment, we have outlined the best way to check the shipment for damage before signing for delivery.

  • Count everything in the delivery and make sure it matches the delivery sheet.
  • Do not sign for your shipment until all items have been carefully inspected.
  • Check all exterior and remove any cardboard to ensure that there is not any concealed damage.

 

Once you sign your name for delivery YOU are responsible for ALL damage, including sealed damaged. You are signing saying that this package was received in perfect condition. Please ensure that all units have been received in good condition or refuse delivery. As the purchaser you have the right to fully inspect your product.

If there is damage, refuse the shipment and we will immediately ship a new shipment out.

Please inspect your item carefully while the delivery driver is present. DO NOT just sign for the item without inspecting the product. When you sign the delivery receipt you are releasing the trucking company of any responsibility for your item. We cannot be held responsible for damages caused by the trucking company. If the freight company leaves your shipment at your house while you are not home, please look it over the moment you can and contact us if there are any issues.